I have been going to take five oil change Locations for nearly 5 years at this point in the Fox valley and for the most part have had really good interactions with team members at a few different locations. I just got my oil changed yesterday at the West Mason/Green Bay location and everything was good Other than having to pay 20 or so dollars additional for upgraded oil because they were out of the synthetic oil that I normally get, not a huge deal.
The reason for the two star review stems from my experience at your DePere location this past Sunday 8/23 attempting to get my oil changed. I pulled in and was greeted(If you can call it a greeting), by a tall, skinny younger gentleman with a little bit longer hair. In the 1 to 2 minutes that I interacted with him, I encountered quite possibly the worst customer Service I’ve ever Experienced in my life.
As he walked out to my car, he stared me down the entire way with an incredibly negative unwelcoming look on his face, and did the exact same as he opened my hood. Then, as I was pulling into the stall At the same speed I have pulled into Said stalls my entire life, Screams at me to slow down in a very aggressive manner. Again, never once had anybody comment on my speed pulling into a stall. Then as he is directing me and yelling at Me at the same time, He apparently didn’t like the way I pulled into the stall so again he yelled at me, “ Sir, back your car up and pay attention to my directions”. Again, nobody else has ever had an issue with how I pulled into these stalls.
At this point, I was so completely blown away that I said, “no I’m not backing up and realigning it. I will just leave”, and he replied, “sounds great to me”.
If this would’ve been one of my first times visiting one of your location’s I would never have returned to any of them.
Just a terrible representative of your company that I have told many people about because of how crazy it was.
I hope the correct people within your organization read this review and Address promptly so nobody else will ever have to deal with an experience like I did.
GREGORY KIPP
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October 09, 2026
Service tech overfilled my oil. Oil all over the undercarriage of my brand new car. Very unhappy customer would never go back to anyone of these franchisees. Try to get your money back you deal with a third-party that stresses you out and it’s not worth it. Go to the dealer people it’s actually less money, peaceful environment stress-free
Trevor Allen
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August 29, 2026
I'd generally change my own oil however having recently moved I didn't have all my tools easily accessible so decided to swing by Take 5. I didn't realize this stood for Take 5 hours to get a simple oil change. I ended up getting in line and waited 2 hours in which time the 5 employees were only on their second vehicle. With two more vehicles still ahead of me I finally left, went and bought all new tools, and changed my own oil in the time that I'd have still been waiting in line. I'm not sure why it takes 5 "Professionals" so long to do a basic task that a 10 year old could do on their own in 20 minutes
Lindsey Hernandez
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October 13, 2026
Clarence and the young gentleman (I apologize for forgetting his name) provided excellent customer service this evening. Sometimes when you’re the last customer of the night you can feel like a burden, but that was not the case. They were welcoming, kind, and enjoyable people to talk with.
Nina Urcavich
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October 12, 2026
I have been coming here for years for my company cars and my family cars. I came in today and Miles and his crew took such good care of my car and had amazing customer service. What an amazing team!
Our Address
2437 W Mason St, Green Bay, WI 54303, USA
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I have been going to take five oil change Locations for nearly 5 years at this point in the Fox valley and for the most part have had really good interactions with team members at a few different locations. I just got my oil changed yesterday at the West Mason/Green Bay location and everything was good Other than having to pay 20 or so dollars additional for upgraded oil because they were out of the synthetic oil that I normally get, not a huge deal. The reason for the two star review stems from my experience at your DePere location this past Sunday 8/23 attempting to get my oil changed. I pulled in and was greeted(If you can call it a greeting), by a tall, skinny younger gentleman with a little bit longer hair. In the 1 to 2 minutes that I interacted with him, I encountered quite possibly the worst customer Service I’ve ever Experienced in my life. As he walked out to my car, he stared me down the entire way with an incredibly negative unwelcoming look on his face, and did the exact same as he opened my hood. Then, as I was pulling into the stall At the same speed I have pulled into Said stalls my entire life, Screams at me to slow down in a very aggressive manner. Again, never once had anybody comment on my speed pulling into a stall. Then as he is directing me and yelling at Me at the same time, He apparently didn’t like the way I pulled into the stall so again he yelled at me, “ Sir, back your car up and pay attention to my directions”. Again, nobody else has ever had an issue with how I pulled into these stalls. At this point, I was so completely blown away that I said, “no I’m not backing up and realigning it. I will just leave”, and he replied, “sounds great to me”. If this would’ve been one of my first times visiting one of your location’s I would never have returned to any of them. Just a terrible representative of your company that I have told many people about because of how crazy it was. I hope the correct people within your organization read this review and Address promptly so nobody else will ever have to deal with an experience like I did.
Service tech overfilled my oil. Oil all over the undercarriage of my brand new car. Very unhappy customer would never go back to anyone of these franchisees. Try to get your money back you deal with a third-party that stresses you out and it’s not worth it. Go to the dealer people it’s actually less money, peaceful environment stress-free
I'd generally change my own oil however having recently moved I didn't have all my tools easily accessible so decided to swing by Take 5. I didn't realize this stood for Take 5 hours to get a simple oil change. I ended up getting in line and waited 2 hours in which time the 5 employees were only on their second vehicle. With two more vehicles still ahead of me I finally left, went and bought all new tools, and changed my own oil in the time that I'd have still been waiting in line. I'm not sure why it takes 5 "Professionals" so long to do a basic task that a 10 year old could do on their own in 20 minutes
Clarence and the young gentleman (I apologize for forgetting his name) provided excellent customer service this evening. Sometimes when you’re the last customer of the night you can feel like a burden, but that was not the case. They were welcoming, kind, and enjoyable people to talk with.
I have been coming here for years for my company cars and my family cars. I came in today and Miles and his crew took such good care of my car and had amazing customer service. What an amazing team!