I had no issue with the repair technician, but I was very disappointed with the customer service when I called the office.
I missed the technician by about 3 minutes because I was changing my baby’s diaper. I saw movement on my Ring camera, went downstairs to answer the door, but didn’t see a company van, so I assumed the technician had already left. When I called to ask if he could come back, the representative was very rushed and came across as condescending. Instead of listening to what happened, she interrupted me, spoke to someone else while I was on the phone, and made me feel like I was inconveniencing her.
A little patience and professionalism would have gone a long way, especially since I was simply trying to explain a misunderstanding. Thankfully, the technician did arrive he just parked out of view from the window but he did appear on my ring which is why I was confused if he left. He’s still here working on my dryer but I’m leaving this review just for the poor phone all I had. Will not be returning to this company as it is unfortunately unprofessional in communication skills.
Terry Kniess
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September 26, 2026
Had them repair my dryer. Sapengky was very thorough and fixed the problem. He checked everything before he left. Would recommend their service department
Harry Sorenson
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November 05, 2026
Very pleased with our dishwasher replacement. Knowledgeable staff in-store and for installation.
Sherry Ristow
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April 03, 2025
Do not use for repairs. Dishwasher was leaking. Service man came out and replaced a water valve part that cost $64. $89 service fee and $80 labor = $233. After tech left I went to open door and it fell hard onto my legs. THE DOOR WAS NOT LIKE THAT BEFOREHAND. I called and she said he did note it in the comment the spring was worn. I told her he didn’t say anything about it until after the leak repair was done and paid for. In addition he didn’t say it was broken. If the springs were bad it should have been on the ORIGINAL quote. I suspect the springs was broken during his fixing and moving the washer. He comes back and charges another $170. So now we r up to $417. I could have bought a new one for less. This is shady business and I would definitely not trust them ever again!!
Karen Kilman
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March 08, 2026
I honestly didn’t know businesses like this still existed. When you call Classic Maytag, a real person answers the phone—someone who actually knows how to help or can quickly set up an appointment with one of their knowledgeable technicians.
It’s refreshing to deal with a locally owned company that truly stands behind the appliances they sell. The service feels personal, professional, and dependable in a way that’s getting harder to find these days. If you’re looking for honest appliance sales and repair from people who know what they’re doing, Classic Maytag is a great place to call.
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I had no issue with the repair technician, but I was very disappointed with the customer service when I called the office. I missed the technician by about 3 minutes because I was changing my baby’s diaper. I saw movement on my Ring camera, went downstairs to answer the door, but didn’t see a company van, so I assumed the technician had already left. When I called to ask if he could come back, the representative was very rushed and came across as condescending. Instead of listening to what happened, she interrupted me, spoke to someone else while I was on the phone, and made me feel like I was inconveniencing her. A little patience and professionalism would have gone a long way, especially since I was simply trying to explain a misunderstanding. Thankfully, the technician did arrive he just parked out of view from the window but he did appear on my ring which is why I was confused if he left. He’s still here working on my dryer but I’m leaving this review just for the poor phone all I had. Will not be returning to this company as it is unfortunately unprofessional in communication skills.
Had them repair my dryer. Sapengky was very thorough and fixed the problem. He checked everything before he left. Would recommend their service department
Very pleased with our dishwasher replacement. Knowledgeable staff in-store and for installation.
Do not use for repairs. Dishwasher was leaking. Service man came out and replaced a water valve part that cost $64. $89 service fee and $80 labor = $233. After tech left I went to open door and it fell hard onto my legs. THE DOOR WAS NOT LIKE THAT BEFOREHAND. I called and she said he did note it in the comment the spring was worn. I told her he didn’t say anything about it until after the leak repair was done and paid for. In addition he didn’t say it was broken. If the springs were bad it should have been on the ORIGINAL quote. I suspect the springs was broken during his fixing and moving the washer. He comes back and charges another $170. So now we r up to $417. I could have bought a new one for less. This is shady business and I would definitely not trust them ever again!!
I honestly didn’t know businesses like this still existed. When you call Classic Maytag, a real person answers the phone—someone who actually knows how to help or can quickly set up an appointment with one of their knowledgeable technicians. It’s refreshing to deal with a locally owned company that truly stands behind the appliances they sell. The service feels personal, professional, and dependable in a way that’s getting harder to find these days. If you’re looking for honest appliance sales and repair from people who know what they’re doing, Classic Maytag is a great place to call.